terms & conditions

Useful information for booking your holidays in the mountains at the MONROC hotel

PETS Since some guests are allergic to pet hair, pets are not allowed here at the MONROC HOTEL

Last minute offers, packages and proposals

They must be requested upon booking. They are subject to limited availability and room type. Cannot be applied in conjunction with offers from tour operators, travel agencies and groups. They cannot be combined with each other and/or with other offers, proposals and packages.

Reductions on the price

The reductions are calculated starting from the third bed. Kids from 0 to 2,99 years old: 20 € per day, from 3 to 6,99 years old : - 50% , from 7 to 16,99 years old: - 30% from 17 onward: - 20% 

Booking confirmation

For the Very early Booking and Early booking offers the reservation is considered confirmed after the total prepayment of the total is received (NOT REFUNDABLE offers).

For the standard offer the reservation is considered confirmed after the payment of a deposit equal to 30% of the total is received.

The final confirmation will be sent once the deposit payment has been received. The deposit can be made by bank transfer or credit card.

Arrival and Departure

The room/suite is available from 2:00 pm on the day of arrival until 10:00 am on the day of departure.

Payment methods

We accept, as by law, cash payments up to € 999.00.

For higher amounts we will accept payments by debit card and/or with the following credit cards: JCB, Visa, Euro / Mastercard, Maestro, CartaSi.

We are sorry for the inconvenience but we do not accept checks.

Cancellation of the reservation

Cancellations are considered valid only when received in writing. If the cancellation occurs:

within 30 days of the arrival date, the deposit will be fully refunded;

Travel cancellation insurance

For those who wish to have an insurance coverage, the Union of Hoteliers of Trentino, in collaboration with Assigeco Srl proposes the policy Stornohotel trip cancellation.

Monroc Hotel acts only as an intermediary between the two parties, therefore it is not in any way responsible for the contractual obligations arising from the signing of the agreement. Click here for more information.