YOUR SAFE HOLIDAY AT MONROC
THE USUAL RELAX BUT A BIT MORE CAREFUL
We want you to feel safe about your next experience at Monroc starting from now. For this reason, we’ve implemented new security measures to let you live your holiday with the lightness that it deserves.
- WELCOME_before your arrival day, we will send you an e-mail in which we will invite you to enter your personal data for the check-in, so you can avoid to queue at the reception. Relax yourself, we’ve thought about everything. You have to bring your explorer mood with you, we will give you just a few information and your room’s key.
- WE HAVE ROOM_summer has to be lived outdoor, in our green gardens with sunbeds or sitting in our terrace. The big room of our restaurant helps us to organize the tables keeping the safety distance of 1 mt.
- GOOD MORNING EXPLORER_our tasty buffet breakfast will have a new shape, but we don’t give up our selection. We kindly ask you to wear the mask, sanitize you hand at the beginning of our buffet and wait your turn .
- MOVE A LITTLE BIT_we all have to respect the safety distance of 1 mt between people. If this is not possible, remember to wear the face mask (in the hallways, while entering and leaving the restaurant and so on). There’s no need to wear the face mask while sitting at the table or while sunbathing.
- FRESH AIR_you will breathe fresh air not only during your walks, but also while you are at MONROC, as all the rooms and common spaces are equipped with a new system of air circulation. Its effectiveness has been certified, therefore you will always enjoy fresh and filtered air.
- CLEANLINESS_We’ve always been very careful regarding cleanliness at MONROC and you’ve always noticed it. From now on, we will be even more attentive. We will use the right chemicals for a perfect hygiene and sanitization of all the spaces and for the laundry. Our staff is trained on the new safety and cleanliness procedures. We will sanitize the common spaces several times a day. At the doorway to the restaurant, in the Beauty & Wellness area, at the bar and at the reception you will find the hand-sanitizing gel. However, don’t forget to wash your hands often with water and soap!
- TABLA’ SPA_is waiting for you for new massages and treatments. Our girls will operate safely, wearing the face mask and the protective visor. You can then chill in the sun in our outside garden. The wellness center is open, everyday from 2 pm to 7.30 pm. The access to the sauna and whirlpools is allowed only with your family or friends. Access to the different areas will be supervised. If you want to relax yourself, our SPA is the perfect place for it, we also have a big outside area and all our new explorations that have to be tried. We are indeed organizing an excursion with Attilio in a place where you will find a beautiful natural kneipp path.
- THERE IS MORE TO EXPLORE_now, more than ever, we have to explore. If you want to go on your own, we are always ready to give you our advices and tips. If you want to go with Attilio, book your excursion. We will use our MONROC bus respecting the new safety rules. Every morning, if you order it, we will prepare our super tasty packed lunch, that you can enjoy sitting in the shadow of a larch or once you’ve reached the peak. Our Explorer picnic will be back too: if you order it, we will prepare the backpack filled with delicacies and our ROC beer. We will give you our tips to find a perfect place for it!
- NEW CANCELLATION POLICY_in order to make you feel more relaxed, in May and June you can cancel your reservation up to 7 days before the arrival day. In the following months, free cancellation is allowed up to 14 days before arrival. We guarantee we will be as flexible as possible!
- MONROCPEOPLE_we will all be wearing face masks or protective visors but we will do our best to create a cheerful and welcoming atmosphere. Don’t hesitate to ask us information, don’t hold your need to tell us your experiences back. We will continue to do it (always safely), if you are ok with it, because it is the best part of this place. We will not shake your hand, neither kiss or hug you (for now) but you can be sure that our smile is always there, under the face mask.
OUR DETAILED SAFETY MEASURES
According to the last Decree (105/2021), from August 6th 2021, the green pass (or a negative test taken within 48 hours before arrival_the test lasts 48 hours) will NOT be asked for the restaurant (breakfast and dinner) BUT it will be necessary for the other services: wellness and beauty center, guided excursions (to use the minibus).
From August 6th the Green Pass or a negative rapid test will be asked to over 12 years old to use the indoor services (except for the restaurant).
We leave you the link to VisitTrentino with the latest updates: SAFE HOLIDAY IN TRENTINO.
At the check in we will ask you to show us the green pass or the negative test, without one of them it won't be possible to use the services mentioned above, except for the breakfast and dinner services. The total of the reservation will not change if you decide to not use some services that have already been added to your booking.