We care about your data. Below is an overview of how MONROC handles your personal information, in accordance with Regulation (EU) 2016/679 (GDPR).
1. Data Controller
The data controller is Monica Srl, based in Italy. For any questions or requests related to data processing, you can contact us at: hello@monroc.it
2. Types of Data Collected
We may collect the following categories of personal data through our website:
- Identification and contact details (e.g., name, email, phone)
- Booking data (e.g., dates, number of guests, preferences)
- Navigation data (e.g., IP address, device type, browser)
- Data provided voluntarily via contact forms, newsletter subscriptions, or chat
3. Purposes of Processing
- To manage information and booking requests
- To send newsletters and marketing communications (with explicit consent)
- To ensure the security and proper functioning of the website
- To analyze user behavior to improve our services
4. Legal Basis
The processing of data is based on one or more of the following legal grounds:
- Performance of a contract or pre-contractual measures
- Compliance with legal obligations
- Legitimate interest of the Data Controller (e.g., site security, analytics)
- User consent for marketing and profiling activities
5. Data Sharing and Third Parties
Your data may be shared with trusted third parties such as:
- Our booking engine provider (for managing reservations and payments)
- Reguest CRM (used for contact form and messaging, hosted via iframe/script)
- Brevo (for newsletters and email marketing)
- External IT and hosting service providers
We ensure that all third parties comply with data protection regulations.
6. Data Retention
Data is stored for the time necessary to achieve the purposes for which it was collected and in compliance with applicable laws (e.g., tax, accounting, and contractual obligations).
7. User Rights
Under GDPR, you have the right to:
- Access your data
- Request correction or deletion
- Object to processing
- Withdraw your consent at any time
- Request data portability
- Lodge a complaint with a supervisory authority
To exercise your rights, contact us at hello@monroc.it
8. Cookies and Tracking
For details on how we use cookies and similar technologies, please refer to our Cookie Policy.
9. Policy Updates
This Privacy Policy may be updated periodically. Please check this page for the most recent version. Last updated: May 2025.